Shipping & Exchanges
Orders under $150 - $15 flat rate
Orders of $150 or more - FREE shipping
* Total before taxes
International shipments: Please email us for a shipping quote.
To pickup in-store, please choose "pickup in-store" during checkout and bring in your confirmation receipt.
* ALL SALE ITEMS ARE FINAL SALE.
We will gladly exchange or issue a store credit for regular priced merchandise within 7 days of original purchase (for online orders, you must let us know within 7 days of receiving your delivery). Merchandise must not be washed, worn or damaged. All original tags must be intact and accompanied by a valid receipt. Sorry, all sale items, undergarments & jewelry are a FINAL SALE.
In order to initiate a return for store credit, please contact us to obtain a return authorization number.
To qualify for a store credit, you must meet the following:
- Merchandise must NOT be worn, washed, or damaged and must have all original tags and labels attached
- Original shipping charges are non-refundable
- Shipping for exchanged items are the responsibility of the customer
- Although we make sure to inspect all merchandise for defects or damages before shipment, it is the customer’s responsibility to check the product upon delivery.
*Any merchandise returned that does not meet the above criteria will be refused.
*Shades of Grey Boutique IS NOT responsible for any stolen, misplaced or damaged packages.
*Orders outside Canada are considered a final sale.